Shipping & Returns
TheMuscleCollection.com proudly utilizes the United States Postal Service and UPS Ground Service for all domestic and international shipments.
Once processed, packaged and dropped for shipping, the time in transit is estimated at 2-5 days for most U.S orders. Total time to receive your order is estimated at 5-12 days. Should there be any further delay in this process, due to back orders on products or acts of nature beyond our control, you will be promptly notified with an estimated time of delivery. International Shipping Quotes are based either on the number of items ordered, or the total weight on orders over 2 items. International shipping quotes are calculated upon check-out. International Orders are “usually” shipped and billed using the USPS International Flat Rate pricing (because it is normally much less expensive). Orders shipped UPS and are acceptable as long as they are also shipped to the billing address for the credit card used. Shipping rates, subject to change this is an indication only, calculated based on order amount before any discount or promotion codes: Up to $49.99 = $6.95, $50-$74.99 = $8.45, $75 - $98.99 = 9.45 $99-$149.99 = $12.95 $150 - $199.99 = $14.95 $200 and up will be calculated at checkout at a discounted rate. Rates subject to change without notice. Current rates will show upon checkout.
EXPRESS SHIPPING: Now available in the Continental USA ONLY, minimum rate shows upon checkout (starts at $24.95). ALLOW 2-3 BUSINESS DAYS including packing/shipping. For larger, bulky or heavy orders additional shipping may apply for express shipping. In the event additional shipping may apply, we will contact you for approval before shipping. If no one is available to accept delivery or additional charges, it may be delayed beyond our control.
If you require signature for delivery you must request it on the "special message" screen upon checkout. If you live in a high-risk area we suggest you request signature confirmation. We will not be responsible for theft or loss if no signature is requested. Requests in the "special message" area of checkout will also show on your automatic email confirmation. If you believe you requested signature confirmation but do not see it on your order confirmation you must contact us by email reply immediately. We reserve the right to require signature for delivery of any order and may cancel any order at our discretion.
OVERSEAS ORDERS or Outside of the United States, CUSTOMS/VAT: Check with your country or customs agent to determine what, if any, taxes, duties or restrictions may apply. Shipping costs are not refunded if orders are returned by customs or failed delivery attempts. No refund is given on stolen or confiscated orders. Check with your customs agency to verify our products are allowed into your country from the USA. Retail packaging (boxes) may be removed to reduce the size/weight of your order.
Back-Orders: Please verify your email address when ordering. Generally, if items are sold out the balance of your order will be shipped and the total purchase price adjusted before billing. If items are due in our warehouse from suppliers, we may email you to advise of order delays. All items and prices are subject to availability (stock on hand) and subject to error (we are not responsible for typographical errors including errors in printing, web sites, emails etc. and reserve the right to adjust any pricing or cancel items or orders without notice).
WE PROSECUTE CREDIT CARD FRAUD!
Returns & Refund Policy
TheMuscleCollection.com takes great pride in our reputation for quality workout apparel and accessories. If for any reason you are dissatisfied with your TheMuscleCollection.com purchase, we will assist you in a prompt refund or exchange on all unused and unworn merchandise in original packaging within 10 days of your purchase for all TheMuscleCollection.com merchandise. Wholesale and Distributor orders are also refundable. You being totally satisfied as a customer is our main concern.
PLEASE NOTE: Shipping and handling fees are not refundable. If you have an exchange for the same dollar amount as the original purchase, the additional shipping charges will be incurred by TheMuscleCollection.com. Simply ship your unused item within 10 days of any comments entered with orders. Apparel and accessories and/or styles are subject to change without notice due production. Thank you in advance for your understanding and acceptance of any alterations or changes. If you desire exchange credit on non-underwear items you may email your exception request (see email address above). Exchanges must have a return authorization number before shipping to us. Exchanges should be insured, as we cannot exchange items that we do not receive for processing. No exceptions can be granted on underwear. If an item is returned by the carrier as undeliverable or unaccepted for any reason, shipping/handling will not be refunded. Any items returned without return authorization will not be refunded, exchanged or returned.